Privacy Policy

Overview

This Privacy Policy describes how Ornel PHM ("Ornel PHM," "we," "us," or "our") collects, uses, and shares personal information when you use our website, client portal, and related home management services (together, the "Services"). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

Information We Collect

• Account details - your name, email address, and phone number when you sign in or book a visit.
• Home & household data - your home address, booking details, service preferences, and reminders you create.
• Content you create - messages to your home manager, notes, uploaded invoices, and visit reports.
• Support communications - messages you send us and feedback you share.
• Usage & device data - basic diagnostic and log data collected when you use the portal.

We do not sell your personal information, and we do not collect sensitive categories of data beyond what is described above.

How We Use Your Information

• Provide and maintain your bookings, reminders, messages, and invoices.
• Send confirmations, reminders, and payment receipts you have asked for.
• Improve the Services and personalize your experience.
• Respond to support requests and communicate service updates.
• Detect, prevent, and address security issues and abuse.
• Comply with legal obligations.

How We Share Information

• Service providers - vendors who host our infrastructure, process payments, and send notifications, acting on our instructions.
• Legal & safety - when required by law or to protect the rights and safety of users.
• Business transfers - in connection with a merger, acquisition, or sale of assets.

We never sell your personal information to third parties.

Data Retention

We keep your information for as long as your account is active or as needed to provide the Services. When you delete your account, we delete or anonymize your personal information within 90 days, except where we must retain it to comply with legal obligations, resolve disputes, or enforce our agreements.

Data Security

We use encryption in transit and at rest, access controls, and regular reviews to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work hard to safeguard your data.

Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can manage much of your data directly in the portal, or contact us using the details below to exercise these rights. We will not discriminate against you for exercising them.

GDPR (EEA & UK)

• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Restrict or object to certain processing.
• Data portability in a machine-readable format.
• Withdraw consent at any time, without affecting prior processing.
• Lodge a complaint with your local supervisory authority.

CCPA (California)

• Know what personal information we collect, use, and disclose.
• Request deletion of your personal information.
• Request correction of inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information.
• Not be discriminated against for exercising your rights.

Ornel PHM does not sell or share personal information as those terms are defined under the CCPA. To make a request, contact us using the details below.

Children's Privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you in the portal or by email and update the "Last updated" date above. Your continued use of the Services after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this policy or want to exercise your privacy rights, you can reach us at:

• Ornel PHM Privacy Team (Ornel Consulting LLC)
• service@ornelphm.com