S/01
Housekeeping cadence
A standing rhythm of cleans, with the same trusted team. Linens, surfaces, the quiet polish that keeps a home guest-ready.
01 / 06Weekly / bi-weekly / monthly
№ 01Est. 2019 · Charleston SC
Concierge line ·
Your home, in steady hands.
Quietly.
Ornel PHM coordinates the routine care of your residence — housekeeping, vendor visits, seasonal prep, and the small surprises that come up. One direct line, one trusted manager, no noise.
Direct line · <1hVisits logged in writingInsured & vetted
Ornel PHM
Direct line · <1h
№ 02What we look after
The work behind a calm home. Most of it, you never see.
S/02
Deep cleans & resets
Spring resets, post-renovation recovery, guest-room turnarounds. Detailed, unhurried, and built around your home.
02 / 06Quarterly / seasonal
S/03
Vendor coordination
Plumbers, HVAC, landscapers, electricians. We schedule, supervise, and forward the invoice — no chasing contractors.
03 / 06As needed
S/04
Seasonal & storm prep
Hurricane prep, winterization, pool close-out. The small rituals that protect the value of a property through the year.
04 / 06Quarterly
S/05
Quiet projects
Hangings, punch lists, the small fixes that pile up. One visit, one report, signed off and filed.
05 / 06On call
S/06
Concierge requests
A last-minute guest, a forgotten birthday, a gift to source. If it touches your home, we can probably handle it.
06 / 06Anytime
№ 03The flow
Four steps, then steady hands. No app to learn.
Direct line
service@ornelphm.com
- 01STEP 01
Tell us about your home
Square footage, routines, quirks, who's on site. A 20-minute call sets the tone.
- 02STEP 02
Meet your home manager
One name, one number. Eleanor or another member of our small team.
- 03STEP 03
Pick a cadence
Weekly, monthly, or as-needed. We flex around travel and guests.
- 04STEP 04
Every visit, in writing
Photos, notes, and a signed checklist — archived in your client portal.
№ 04.5Request a visit
Describe your request.
We read every one.
Sign in to your client portal to book a visit, choose your service frequency, and message your home manager directly. Or simply send a note and we'll route it for you.
- 01Describe the workWhat you'd like done, and when.
- 02Pick a frequencyOne-time, weekly, bi-weekly, monthly.
- 03Add your phoneFor the rare call we have to make.
- 04We'll confirmBy tomorrow morning, in writing.
№ 04From our clients
A few words from the homes we tend.
“I travel most weeks and Eleanor keeps the house like I never left. The little things — fresh flowers, the porch light on — those matter.”
Margaret P.
Residence · Charleston
Weekly cadence · 2 yrs
“It's the discretion that sold us. The vendors come when we're away, the report lands in the portal, and we read it on Sunday morning.”
James & Anya R.
Principal residence · Kiawah
Bi-weekly · Project stream
“Hurricane prep, deep clean before guests, the gardener, the pool — one text thread, one invoice. I don't think about the house anymore.”
Henri L.
Seasonal home · Aiken
Vendor stewardship
№ 05 · CONCIERGE LINE
A direct line, not a call center. Always answered.
Whether you're requesting a routine visit or handling an unexpected one, your home manager is one message away. Reply within an hour, weekdays and weekends.
- BookPick a date, frequency, and time.
- MessageA direct line to your manager.
- RemindersSee what's coming up at a glance.
- PayPay invoices via the secure link.